Here’s a great story out of Minnesota recently released by Western Star:
ST. PAUL, Minn. – (Nov. 20, 2015) – Russ Byers is not a truck guy. Luckily for him, Troy Strong is. Byers, president of Infinity Scaffold in St. Paul, Minn., knew he needed a new truck for his growing company. He just didn’t know what brand, specs, capabilities or features he needed. He visited several truck dealers while shopping, and “I came away wholly unimpressed with the people I met,” he said. Then he stopped at Boyer Trucks in Minneapolis and talked to Strong, the head of fleet sales.
“When I met Troy, it was different than the other dealers. He had a lot of constructive questions and spent a lot of time talking to me about my business, how we use the truck, how much we carry, all the details,” Byers said. “(Byers) said, ‘I don’t know what I’m looking for, but here’s what I want it to do.’ Those customers take some additional time,” Strong said.
He learned that Infinity Scaffold has been part of some of the largest construction projects in the Twin Cities, including Target Field, where the Twins play; the Mall of America; and the state capitol. The company regularly moves tons of scaffolding and boarding, sometimes on city streets and sometimes on muddy, roadless construction sites.
After learning everything he could about what Infinity demands of its truck, including the fact that it needs a large forklift on the back, Strong came back with three possibilities,
but recommended the Western Star 4700 SB because of its durability, ability to perform on- and off-road and power. “(Strong) sat down and literally went line by line through the spec sheet and why he chose different options for the truck,” Byers said. “I know he put a lot of effort into designing the truck our business needed.”
That turned out to be a 2015 Western Star 4700 SB with a Detroit™ DD13® engine, an Eaton Fuller 10-speed transmission, a 110-inch BBC steel cab and a 292-inch wheelbase.
The 6,700-pound forklift that would hang off the back off the 26-foot trailer posed a number of concerns: weight, overall length and room for the forklift install kit. To handle the extra weight at the rear of the truck, Byers agreed to Strong’s recommendation of a Hendrickson Primaax EX 46,000-pound rear air suspension and 46,000-pound R-Series tandem rear axle, as well as a reinforced double frame.
Strong wanted the longest flatbed possible, but Minnesota limits overall vehicle length to 50 feet. The solution was to spec setback axles and a 26-foot trailer. The truck needed 32 to 48 inches from the back of the rear tires to accommodate the forklift so Strong spec’d a 292-inch wheelbase.
Once the engineering was taken care of, the two men moved on to appearances. Infinity is a fast-growing company and Byers wanted a truck with curb appeal at the high-profile jobs. “It’s got a metallic flake black paint job and all the chrome we could throw at it,” Strong said. Byers said the 4700 has performed flawlessly since being delivered at the end of 2014. “It’s a great truck. It’s exactly what we needed. My driver, who had never driven a Western Star before, is sold on it.”
Byers now knows much more about trucks than he used to and he’s positive that his next truck will be a Western Star and he will buy it from Strong.
For more information, go to WesternStarTrucks.com.
Western Star Trucks Sales, Inc., headquartered in Fort Mill, S.C., produces heavy-duty custom trucks for long-haul and vocational applications. Western Star is a subsidiary of Daimler Trucks North America LLC. Daimler Trucks North America produces and markets Class 4-8 vehicles and is a Daimler company, the world’s leading commercial vehicle manufacturer.